Refund policy

RETURN AND REFUND POLICY

Custom and decorated orders

New Wave Print products made or decorated to a customer’s specifications are custom-made. Custom or decorated orders are final sale and are not eligible for return, exchange, or refund unless the item has a production error, is defective or damaged, or does not match the approved design.

Reporting a problem

Contact us within 5 calendar days of delivery at admin@newwaveprint.com. Include your order number, clear photographs of the item, and a brief description of the problem. Please do not send an item back without first contacting us and receiving return instructions.

Resolution and refunds

After reviewing an eligible claim, New Wave Print may provide a replacement, store credit, or refund, depending on the circumstances. Approved claims are processed within 5–7 business days. When a refund is issued, it is returned to the original payment method. Your bank or card issuer may require additional time to post the credit.

Non-returnable items

Except for an eligible production-error, defect, damage, or incorrect-item claim, the following are non-returnable:

• Custom-printed or decorated apparel and merchandise
• Artwork, design services, digitizing, and file-creation services
• Sale items

Return shipping

If a physical return is authorized, send it only according to the return instructions provided by New Wave Print. Customers are responsible for return-shipping costs, and shipping charges are non-refundable. We recommend using a trackable shipping service and purchasing shipping insurance for higher-value items. New Wave Print cannot guarantee receipt of a return shipment.

Contact

New Wave Print
2432 W Peoria Ave, Unit 1096
Phoenix, AZ 85029
United States
Email: admin@newwaveprint.com
Phone: 602-953-0020