Shipping policy

SHIPPING POLICY

This policy explains how New Wave Print processes and ships orders.

ORDER PROCESSING AND CUSTOM PRODUCTION

Many New Wave Print products are made to order and require customer-provided information or final artwork approval before production begins. Production time varies by product, quantity, customization, and current workload. The estimate stated on the product page or provided in your order communications applies to your order. Product-specific estimates may range from approximately 5–10 business days after final artwork approval, but some products may be completed sooner or require additional time.

If information or approval is missing, production and shipment will be delayed until it is received. Business days exclude weekends and holidays.

SHIPPING DESTINATIONS AND METHODS

Available shipping destinations, methods, and rates are shown at checkout for the delivery address entered. An order can be shipped only when Shopify offers an available shipping method for that address. The carrier and service may vary according to destination, package size, and the option selected at checkout.

SHIPPING CHARGES

Shipping charges are calculated and displayed at checkout before payment. Any promotional shipping offer applies only under the conditions stated with that promotion.

DELIVERY ESTIMATES

Any delivery estimate is separate from custom-production time and begins after the completed order is transferred to the carrier. Delivery dates are estimates, not guarantees. Weather, holidays, carrier disruptions, address problems, and other circumstances outside New Wave Print’s control may cause delays.

TRACKING

When tracking is available, it will be included in the shipping-confirmation notice. A tracking number may take time to become active after a shipping label is created.

ADDRESS ACCURACY AND RETURNED PACKAGES

Customers are responsible for providing a complete and accurate delivery address. Contact admin@newwaveprint.com as soon as possible if an address is incorrect. We cannot guarantee an address change after production or shipping has begun.

If a package is returned because of an incorrect or incomplete address, refusal, or unsuccessful delivery attempts, the customer may be responsible for the carrier’s return charge and the cost of reshipping.

DELAYED, LOST, OR MARKED-DELIVERED PACKAGES

If tracking is delayed or a package appears lost, contact the carrier and New Wave Print with your order number and tracking information. If tracking shows delivered but the package cannot be located, check the delivery area, household members or neighbors, and the carrier before contacting us. We will provide reasonable assistance with a carrier investigation, but carrier findings may affect the available resolution.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged, defective, or incorrect, contact admin@newwaveprint.com within 5 calendar days of delivery. Include the order number, a description of the problem, and clear photographs of the item, packaging, and shipping label. Eligible claims are handled under our Return and Refund Policy.

CONTACT

New Wave Print
2432 W Peoria Ave, Unit 1096
Phoenix, AZ 85029
United States
Email: admin@newwaveprint.com
Phone: 602-953-0020